1. Introduction

Welcome to Magnet, a cloud-based Customer Relationship Management (CRM) platform. Magnet is a product owned and operated by Roxiler Systems Private Limited ("Roxiler", "we", "our", or "us").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Magnet. By accessing or using Magnet, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you use Magnet, we may collect the following information:

3. Cookies and Similar Technologies

Magnet and its website may use cookies and similar technologies to:

• Authenticate users and maintain secure login sessions.

• Remember user preferences and settings.

• Analyze website and platform usage to improve the Services.

• Enhance security and prevent fraudulent or unauthorized activity.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Services.

4. How We Use Your Information

We use your information to:

• Provide and maintain the Magnet platform

• Authenticate users

• Deliver CRM functionality

• Send service-related communications

• Improve our services

• Provide customer support

• Monitor platform security

• Comply with applicable laws

5. Legal Basis for Processing

We process personal information only where we have a valid legal basis to do so under applicable laws. Depending on your location, these legal bases may include:

• Performance of a contract with you to provide the Services

• Compliance with applicable legal obligations

• Our legitimate business interests, such as improving, securing, and maintaining the Services, provided those interests do not override your rights and freedoms, and your consent, where required by applicable law

6. Email Integrations

Magnet allows users to connect supported email providers, including Google Gmail and Microsoft Outlook.

With your explicit authorization, Magnet may access your connected email account solely to:

• Authenticate your email account

• Read email conversations for CRM communication history

• Send emails on your behalf

• Associate your email account with your Magnet account

Magnet accesses only the information necessary to provide these features.

We do not use your email data for advertising, marketing, or any purpose unrelated to the services you request.

You may disconnect your connected email account at any time by revoking access through your Google or Microsoft account settings or within Magnet where applicable.

7. Customer Data

You retain ownership of all Customer Data stored within Magnet.

You are responsible for ensuring that you have all necessary rights, permissions, and lawful basis to collect, upload, store, and process Customer Data using Magnet.

Roxiler Systems Private Limited processes Customer Data only to provide, maintain, secure, and improve the Services requested by you.

We do not sell your Customer Data.

8. Sharing of Information

We may share information only with trusted third-party service providers as necessary to operate and provide the Services, including:

• Cloud hosting providers

• Identity and authentication providers (such as Google and Microsoft)

• Email service providers

• Payment processors

• Analytics providers

• Government or regulatory authorities when legally required

We do not sell or rent your personal information.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information, including:

• Secure authentication

• Encryption during transmission

• Access controls

• Regular backups

• Activity logging

Although we strive to protect your information, no system can guarantee absolute security.

10. Data Retention

We retain your information while your account remains active or as necessary to provide our services and comply with legal obligations.

Upon account termination, your data may be retained for a limited period before secure deletion, unless a longer retention period is required by law.

11. International Data Transfers

Your information may be stored, processed, or transferred in India or other countries where Roxiler Systems Private Limited or its trusted service providers operate. We take reasonable measures to protect your information during such transfers in accordance with applicable data protection laws.

12. Your Rights

Subject to applicable laws, you may:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your personal information.

• Request export of your data, where available.

• Withdraw your consent where processing is based on your consent.

• Object to or request restriction of certain processing activities, where permitted by applicable law.

Requests may be submitted using the contact information below.

13. Google API Services

Magnet's use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

Google user data is used only to provide the functionality requested by the user. Magnet does not use Google Workspace API data to develop, improve, or train generalized artificial intelligence or machine learning models.

14. Children's Privacy

Magnet is intended for use by businesses and individuals who are at least 18 years of age. We do not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18 without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable. If you believe that a child has provided us with personal information, please contact us using the details provided in this Privacy Policy.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our product website with the revised effective date.

16. Contact Us

Roxiler Systems Private Limited

Address: 704, Yashada Business Zone, nr. Ganraj Chowk, Lalit Estate, Baner, Pune, Maharashtra, India 411045